Terms & Conditions

If you decide to use USPS First Class mail, please keep in mind this shipping choice does not come with insurance. If your package is lost in transit, we, at MY SOIGNE, are not responsible for replacing your items. If you prefer to have insurance, and want to use USPS, please choose USPS Priority.

If you decide to use USPS Priority mail, and your package is lost in transit, please file a claim via USPS.com. If you need assistance, please reach out to us at hello@mysoigne.com.


If you are a customer outside the U.S., please keep in mind your package will be subject to additional customs fees once your package enters your country. These customs fees are not included in your shipping cost on mysoigne.com. Please feel free to also check out our list of international retailers on our Where to Buy page.