FAQ

Questions about hair

Do I need to refrigerate the products?
What is the shelf life of the products?
Is there fragrance?
Will your products work for my hair type?
Why doesn’t your hair cleanser lather?
Will you be making more hair products?

Questions about Shipping

How long will it take for my order to ship?
What do I do if I gave you the wrong shipping address?
My package was returned to sender. Now what?
My package is taking longer than expected. Why?
My package says delivered, but I haven’t received it. Now what?
My order arrived damaged. Now what?
Do you ship to my country?

Questions about Refunds

What is your refund policy?
What do I do if I want to cancel my order?